HERO Employee Health Management Best Practice Scorecard - Version Two

Best Practice Scorecard Version 2 - PDF

Best Practice Scorecard Version 2 - Online

Statement of Use- The HERO Employee Health Management Best Practice Scorecard (“Scorecard”) is protected by copyright and owned by the Health Enhancement Research Organization (HERO). The Scorecard may be displayed and reproduced by individuals and entities for their non-commercial use, including educational purposes and program assessment. In the event the Scorecard is reproduced for such non-commercial uses, it is agreed that all copyright notices will be preserved on such copies. Under no conditions may the Scorecard be changed, altered or modified in any way without the express written permission of HERO. Additionally, the Scorecard may not used be for any commercial purpose without the express written permission of HERO. HERO welcomes suggestions on changes to the Scorecard, with the understanding that all suggestions become the property of HERO and changes to the Scorecard are made at the sole discretion of HERO. To discuss permission for change or use, email info@the-hero.org. or call 205-969-2680.

Background – In 2006, the HERO Employee Health Management Best Practice Scorecard (Scorecard) was made available. The Scorecard is a self-administered instrument that helps employers, providers, and other stakeholders learn about and determine employee health management (EHM) benchmarking and best practice. The use, acceptance, and constructive critique of the Scorecard were extraordinary. This has lead to the development, testing, and release of the new Scorecard – Version Two (Scorecard V2), which is a significant advancement with a more sophisticated scoring system and major improvements in Internet application.

The process of identifying benchmarks and defining best practice divides EHM programming into critical core components, which are: Corporate Culture and Leadership Commitment, Strategic Planning, Communication/Marketing/Promotion, Program Components, Benefit Design, Incentives, Program Coordination, Data Management and Evaluation, and Program Outcomes. Doing EHM benchmarking and best practice evaluation at the critical core component level makes the task more accurate and manageable.

HERO Employee Health Management Best Practice Scorecard – Version Two –
The Scorecard V2 is available in two formats:

The PDF Scorecard – The PDF Scorecard V2, plus background information and instructions can be downloaded and printed.
The Online Scorecard – This format includes the information contained in the PDF format, plus a database so the user can score their programs and submit the results to a highly secure database.

Following are suggested instructions for Scorecard V2 use that have proven to provide the most successful and meaningful approaches to the establishment of benchmarks and the determination of best practice.

Instructions for Use – Step one is to click on the Scorecard V2 PDF link and print the PDF format, which is a nine page document. The Scorecard V2 is three pages in length. The remaining six pages provide important and essential background and instruction information. Review the document carefully. The first objective is to become familiar with the nine EHM critical core components. Next, review the individual benchmarks for each critical core component, which range from one benchmark up to eleven benchmarks per critical core component. This exercise is a powerful educational experience in learning about EHM benchmarking and best practice. The Scorecard V2 PDF format features a self-scoring system to help identify gaps and opportunities to enhance EHM strategy, programming, benchmarking and best practice. Many have found the PDF format a useful tool for specific EHM planning purposes.

Step two is to click on the Online Scorecard link, which is intended for broader research and evaluation purposes. This version does not include the scoring feature available in the PDF version but does produce other benefits. In order to fully test the industry’s experience with the Scorecard V2, there is a need to begin collecting data on the EHM practices implemented by a diversity of organizations. For this reason, the Online format will be of interest to those who would like to input EHM benchmarking information and contribute to the development of benchmarking and best practice know-how. Access to the Online Scorecard V2 does not require user name or pass word, but the site is highly secure. SSL encryption is used, with all the data residing behind the latest in firewall and intrusion technology. The organization hosting the site uses multiple layer security and employees and third party firm to conduct daily audits of site security. In addition, only two researchers ever have access to the data. Upon accessing the link to the Online Scorecard V2, there are two options. The first provides access to the Scorecard V2 plus all the background and instruction information provided by the PDF format; the other directly accesses the Scorecard V2. In either case, you can submit your benchmarks based on three parameters: Not Included, Partially Included, and Fully Included. In return for providing your valuable information, you are given an opportunity to receive a copy of an aggregate report by contacting a member of the HERO Think Tank administrative staff.

An EHM Interactive, Normative Database – The Think Tank is exploring the creation of an EHM benchmarking and best practice interactive, normative database. This normative database will allow employers, providers, and other stakeholders to complete the Online Scorecard V2, and then compare their EHM program with other demographically similar EHM programs. The first step in this process is to get hundreds of Scorecard V2 evaluations into the Online database.

If you would like to communicate with the HERO Think Tank about the Scorecard – Version Two, please do so by calling (205) 969-2680, or emailing info@the-hero.org, with ‘Scorecard – Version Two’ in the subject box.